About Outdoor Country & Boots99.com

---

   We do not share or sell your personal information: We value your privacy. All information received on our sites will remain confidential and not used for spam or other advertising.   

This site is owned and operated by Outdoor Country. We are a family owned business with our retail location in Bishop, TX. We are dedicated to supplying our customers the finest name brand merchandise. We have been in business over 20 years and moved into cyberspace in 1999, with our first website www.Boots99.com . At our retail location we carry boots and shoes from Justin, Chippewa, Red Wing, Rocky, LaCrosse, Double H, Danner and more and can now offer these fine brands nationwide.

    Our websites are our online catalogs which enable us to offer a much larger selection of boots than we carry in our store and since we have them drop-shipped directly from the manufacturers, we can offer lower prices because we don't have to hold them in our inventory. 

   Although we make every effort to keep our sites current, there are times a boot manufacturer is temporarily out of a style or size of boot. If the boot you ordered is not immediately available for shipment, we will contact you to see if you would like a different brand/style. If you don't, we will simply cancel the order.    

How to Contact Us:  

 Mailing Address 

Outdoor Country 621 Highway 77 South Bishop Tx, 78343  

Email customerservice@boots99.com sales@boots99.com  

Telephone Monday through Friday 10am to 5:30pm CST 1-361-584-2562      

Shipping Policy

 We currently ship only to the continental United States and orders are typically processed and shipped within one business day of the order. Delivery times vary depending on the shipping method, the time and day of the week the order is placed. If you have any questions, please contact us at customerservice@boots99.com. We strive for 100% satisfaction and are happy to help with any concerns you may have. 

Return Policy 

We are allowed to return an order once for an exchange of size/style without penalty from the boot manufacturer, but this does require you pay shipping back for exchange. We pay to have the replacement shipped to you. There is a $15 restocking fee and additional shipping fees for any further exchanges. If a boot is returned for any reason other than warranty problems or first exchange of size, there is a $15 restocking fee. Shipping fees are non-refundable unless we made the mistake or it's a warranty return.  If a return is necessary, please contact us by email at returns@boots99.com so we can furnish a RETURN AUTHORIZATION number to place on the package and the address to which the boot is to be returned. Be sure and include your name, boot brand and style and the email address you used on your original order so we can locate you in our system. If the boot is returned without a return authorization number, it could be refused by the manufacturer and returned to you postage due. So please, email for a RA number. Normally, this is a very smooth process, the only snags we have had were because packages arrived at the manufacturer's facility without a return authorization number. Credit is not issued until the boot shows up as "returned to inventory". This could take up to two months after receipt of the boot. If you have any questions or concerns, just email us and we’ll help in any way we can.