Return and Refund Policy

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PLEASE REVIEW OUR RETURN POLICY BEFORE PLACING AN ORDER.

CONTACT INFORMATION:  

Outdoor Country 621 Hwy 77 South Bishop, TX 78343 

Phone: 361-584-2562 

www.outdoorcountry.com  

returns@boots99.com  

sales@boots99.com      

 (PHONE HOURS: 10:00am-5:00pm Central Time, Monday-Friday,  Excluding Major Holidays)    

 Some orders are drop-shipped from 3rd party locations. Once an order is processed, it cannot be cancelled. It will need to be accepted and returned in accordance with our return policy. Orders returned to the shipper, for any reason, will be cancelled and refunds will be issued. All charges incurred by a refused or failed delivery will be held from the refund.    

Return Policy 

 If for any reason you're not completely satisfied with your purchase, you may r:eturn it within 30 days of the original purchase date for an exchange, or a refund provided it is returnable to inventory as new/unworn. Restocking fees may apply. Please email returns@boots99.com to request a return authorization (RA#). We may have your item drop-shipped by a 3rd party, and to avoid processing delays and additional shipping cost and/or fees, please obtain a RA # and the correct return shipping address.   Most orders will be returned to:  OUTDOOR COUNTRY   RETURNS DEPARTMENT  621 S US HWY 77 BYP  BISHOP, TX 78343  Merchandise must be unworn and be returned with all the original tags and packaging. You are responsible for the shipping cost of returning the item, but if requesting an exchange, we ship the first exchange at no additional cost if shipping to a street address within the contiguous USA. Additional shipping fees apply to all other locations. If returning for a refund, there is a $15 per pair restocking fee on footwear and a 15% restocking fee on all other items. Shipping fees are non-refundable.    

Unworn Merchandise: 

Includes any item that is in new/unworn condition, still contains the original tags, and is in the original packaging. Returns will be returned to you, at your expense, and no refund or exchange can be issued, if the returned item(s) exhibit signs of wear. For footwear, special care must be taken to prevent showing signs of wear on the soles such as dirt, scuffs or marring.  All original packaging and materials, including boxes, must be returned with your merchandise.    

Defective Merchandise:

 If you receive a defect item, contact us at returns@boots99.com and we will provide additional information/instructions for returning the defective item.  Incorrect Merchandise: If you received an item shipped in a different size and/or style than you ordered, contact us at returns@boots99.com  and we will provide additional information/instructions for returning the incorrect merchandise.  

Warranty Returns:

 Most manufacturers warrant their items from flaws in materials and workmanship for a specific length of time. They do not warrant against end-use damage, or improper use and/or care. We offer no warranty beyond that of the manufacturer, but will assist you with your qualifying warranty return. Contact us at returns@boots99.com  for additional information on warranty returns. 

RETURN POLICY FOR DISCONTINUED/CLOSE OUT BOOTS  

 Discontinued/Close Out Boots Carry NO Warranty!  

 Discontinued and Close Out Boots DO NOT CARRY ANY WARRANTY.  

 These boots are of first quality, but they cannot be replaced, therefore there is NO WARRANTY implied or assigned to them.  As long as the boots are in their original packaging and are new/unworn, they may be exchanged for another size, provided that size is available.  They may also be returned for a credit to be used toward the purchase of another item of equal or greater value, from our website, but NO CASH REFUNDS on discontinued/closeout boots AND NO WARRANTY! 

  PLEASE NOTE: 

Sizing may vary between manufacturers and styles within the same brand due to cut and/or materials, and in footwear, due to type of leather, toe and/or heel shapes. Minor size variations and/or color variations within a line are not considered flaws in materials or workmanship. The manufacturer/distributor of the merchandise will determine if the item is covered by their warranty.